The Light Duty Tow Truck Driver & Roadside Assistance Technician is responsible for providing safe, professional towing and roadside assistance services for passenger vehicles, small SUVs, motorcycles, and light trucks. This role requires excellent driving ability, customer service skills, and the ability to respond quickly and professionally to roadside emergencies.

The driver will operate light duty tow trucks, flatbeds, or service vehicles while assisting stranded motorists with towing, lockouts, jump starts, tire changes, fuel delivery, and other roadside services.

Key Responsibilities

Towing Services

• Safely tow and transport passenger vehicles and light-duty trucks

• Operate flatbeds, tow trucks, and roadside service vehicles

• Properly secure vehicles for transport following safety procedures

• Perform local and long-distance towing as assigned

• Conduct vehicle recoveries and winching when necessary

Roadside Assistance Services

Provide roadside assistance including:

• Jump starts

• Tire changes

• Lockout services

• Fuel delivery

• Battery assistance

• Minor roadside services

Customer Service

• Provide professional and courteous service to customers

• Communicate ETA updates and service details clearly

• Handle stressful roadside situations calmly and professionally

• Represent the company positively in the field

• Maintain strong customer satisfaction standards

Safety & Compliance

• Follow all DOT regulations, traffic laws, and company safety policies

• Conduct daily vehicle and equipment inspections

• Ensure proper use and maintenance of towing equipment

• Maintain a clean and organized tow truck/service vehicle

• Report accidents, damages, or mechanical issues immediately

Operational Duties

• Respond promptly to dispatched calls

• Use dispatch software, GPS systems, and mobile applications

• Complete required paperwork and service documentation accurately

• Maintain communication with dispatch throughout shifts

• Assist during high-volume periods and emergency situations

Qualifications

• Valid driver’s license with clean driving record

• Ability to safely operate light duty tow trucks and service vehicles

• Strong customer service and communication skills

• Ability to work independently and manage time effectively

• Basic mechanical knowledge preferred

• Previous towing or roadside assistance experience preferred

Physical Requirements

• Ability to lift heavy equipment and tools

• Ability to work outdoors in all weather conditions

• Ability to stand, bend, kneel, and climb regularly

• Ability to work nights, weekends, holidays, and on-call shifts

Requires Class A CDL*

The Heavy Duty Tow Truck Driver & Recovery Operator is responsible for safely operating heavy-duty wreckers, recovery equipment, and towing vehicles to provide towing, recovery, transport, and roadside assistance services for large vehicles and trucks. The role will also execute a majority of light duty recoveries, assistance, and tows.

This role requires advanced towing and recovery skills, strong problem-solving abilities, and the ability to safely handle complex recovery situations in high-pressure environments. The operator must maintain professionalism, safety, and efficiency while representing the company in the field.

Key Responsibilities

Heavy Duty Towing & Recovery

• Operate heavy-duty wreckers and recovery equipment safely

• Tow and transport commercial vehicles, tractors, buses, RVs, and heavy equipment

• Perform accident recovery, winching, uprighting, load shifts, and vehicle extractions

• Secure vehicles and cargo properly according to DOT and company safety standards

• Assess recovery scenes and determine safe recovery methods

• Work with law enforcement, emergency responders, and customers during recovery operations

Roadside Assistance Services

Provide roadside assistance for commercial and heavy-duty vehicles including:

• Jump starts

• Tire service assistance

• Air line assistance

• Fuel delivery

• Lockout services

• Minor roadside mechanical assistance

• Breakdown support

Safety & Compliance

• Follow all DOT regulations, company policies, and safety procedures

• Perform pre-trip and post-trip inspections on assigned equipment

• Maintain proper use and inspection of chains, straps, winches, rigging, and recovery equipment

• Operate equipment safely in traffic, weather, and hazardous conditions

• Report accidents, damages, mechanical issues, or safety concerns immediately

Customer Service & Communication

• Maintain professional communication with customers, dispatch, and emergency personnel

• Provide accurate ETA updates and service information

• Handle stressful and emergency situations calmly and professionally

• Represent the company positively in all field operations

• Complete required paperwork and service documentation accurately

Operational Responsibilities

• Respond promptly to dispatched calls and emergency recoveries

• Work rotating on-call, after-hours, weekends, and holiday schedules when required

• Maintain cleanliness and organization of assigned truck and equipment

• Assist with shop duties, equipment maintenance, or operational support when needed

• Support team members during major recoveries or multi-unit operations

Qualifications

• Valid driver’s license

• Valid Class A CDL

• Clean driving record preferred

• Previous heavy-duty towing and recovery experience preferred

• Knowledge of towing, rigging, and recovery procedures

• Ability to safely operate heavy-duty wreckers and recovery equipment

• Strong problem-solving and decision-making skills

• Ability to work independently and within a team environment

Physical Requirements

• Ability to lift heavy chains, straps, and towing equipment

• Ability to work outdoors in all weather conditions

• Ability to stand, climb, bend, kneel, and work in physically demanding environments

• Ability to work long hours and respond to emergency situations at any time

• Ability to safely work near traffic, accident scenes, and hazardous environments